1. Who we are
SendMoto (sendmoto.com) is a Thailand transport quote marketplace operated by Turtla Co. Ltd., company registration no. 0835567002486, 41/11 Soi The Bell, Moo 5, Kamala, Kathu, 83150 Phuket, Thailand. Customer Users post transport quote requests and compare offers; verified Carrier Users perform the transport.
For personal data processed on the platform, Turtla Co. Ltd. is the data controller under Thailand’s Personal Data Protection Act B.E. 2562 (PDPA). You can reach us about anything in this policy at [email protected].
2. What we collect
Account data. Your name (first and last name, or a company name), phone number, preferred language, and whether you use SendMoto as a private person or a company. An email address and password are stored only if you add them.
Sign-in data. When you verify your phone we process the number and the one-time code delivery. If you choose to sign in with Google, Facebook or LINE, we receive basic profile information from that provider — typically your name, email address and the provider’s account identifier. We never see your social-account password.
Quote request data. Pickup and delivery locations, item details (for example vehicle make and model, size, running condition), photos you upload, preferred dates, access notes, and the delivery contact details you provide.
Carrier data. For Carrier Users: display name, phone, email, vehicle types, service description, verification details, the offers you send, and ratings and reviews you receive.
Platform activity. Public questions and answers on quote requests, notifications we send you, delivery confirmations and ratings.
Technical data. IP address, browser and device information, cookies (see our cookie policy), analytics events and server logs.
3. Why we process it
We process personal data on these grounds:
- Performance of a contract — creating and managing your account, saving quote drafts, publishing requests, delivering offers, revealing contact details after an offer is accepted, and sending service notifications.
- Legitimate interests — verifying phone numbers, preventing fraud and abuse, securing the platform, understanding aggregated usage so we can improve the service.
- Legal obligations — Thai tax, accounting and other statutory requirements.
- Consent — marketing communications, analytics and advertising cookies (managed through the cookie consent banner), and any other processing where the law requires consent. You can withdraw consent at any time.
4. How data moves inside the marketplace
A published quote request (route, items, photos, timing, public questions and answers) is visible to verified Carrier Users so they can quote — your phone number is not shown at that stage. When you accept an offer, contact details are revealed both ways: you see the carrier’s phone number and the winning carrier sees your name and phone number. Carrier profiles, including ratings and reviews, are publicly visible.
We do not sell your personal data.
5. Service providers we work with
We use a small set of service providers to run SendMoto. They process data only to provide their service to us:
| Provider | What it does for us |
|---|---|
| Cloudflare, Inc. (US) | Content delivery, DNS and security in front of sendmoto.com; processes visitor IP addresses and request metadata on its global network |
| Hetzner Online GmbH (Germany) | Servers, databases and file storage for the platform, located in the EU |
| Google LLC (US) | Google Analytics 4 (aggregated usage statistics, with your consent), Google Ads conversion measurement (with your consent), Google Sign-In (only if you use it), and Google Places address suggestions while you type an address |
| Meta Platforms, Inc. (US) | Facebook Login (only if you use it), WhatsApp delivery of verification codes and service messages where available, and the Meta Pixel for advertising measurement (with your consent) |
| LY Corporation (Japan) | LINE Login (only if you use it) and the LINE Tag for advertising measurement (with your consent) |
| TikTok Technology Limited (Ireland/US) | TikTok Pixel for advertising measurement (with your consent) |
| Twilio Inc. (US) | Delivery infrastructure for phone verification codes over SMS and WhatsApp |
| SMSOK (Thailand) | SMS delivery of verification codes and service notifications to Thai phone numbers |
| Resend, Inc. (US) | Transactional email such as email verification and password reset, when email features are used |
| Telegram FZ-LLC (UAE) | Internal alerts to our operations team about marketplace activity — request summaries without customer contact details |
6. International transfers
The platform and its databases are hosted in the European Union (Germany). Some providers listed above process data in other countries, including the United States, Japan and Thailand. Where personal data leaves Thailand or the EU we rely on the safeguards in our agreements with those providers and their published data-protection commitments.
7. How long we keep data
- Account and profile data: while your account is active, then up to 2 years after closure unless the law requires longer.
- Booking and transaction records: for the period required by Thai tax and accounting law.
- Unpublished anonymous quote drafts: expire automatically 14 days after the last update.
- Signed-in sessions: up to 30 days (12 hours for admin accounts).
- Analytics data: retained according to Google Analytics retention settings and reported to us only in aggregate.
8. Security
Traffic to and from sendmoto.com is encrypted in transit (TLS). Sessions use HttpOnly cookies. Access to production systems and personal data is limited to authorized staff, and admin sessions are deliberately short-lived. No internet service can promise absolute security, but we design for least access and keep improving.
9. Your rights
Under the PDPA you can ask us to access, correct, delete or export your personal data, restrict or object to processing, and withdraw consent. Email [email protected]; we will verify the request (for example with a code sent to your registered phone) and respond within 30 days. See our data deletion page for the fastest way to have your account and data removed. You can also lodge a complaint with Thailand’s Personal Data Protection Committee (PDPC).
10. Cookies
We use a small set of essential cookies plus, with your consent, Google Analytics and advertising tags (Meta, TikTok, LINE, Google Ads). A consent banner on your first visit lets you allow or reject the optional categories, and the Cookie settings link in the footer lets you change your choice at any time. The full list, purposes and lifetimes are in our cookie policy.
11. Automated processing
SendMoto matches quote requests with carriers based on route, vehicle type and timing. This matching only decides what is shown to whom — every offer is written by a carrier and every acceptance is your own decision. We do not make solely automated decisions that produce legal effects about you.
12. Children
SendMoto is not intended for anyone under 20 years old (the age of majority in Thailand). We do not knowingly collect data from children. If you believe a child has provided us personal data, contact us and we will delete it.
13. Service messages and marketing
Verification codes, offer notifications, booking updates and similar messages (by SMS, WhatsApp, email or in-app) are part of the service and are sent for as long as you use SendMoto. Marketing communications are separate and only sent if you opt in; you can opt out at any time.
14. Data breaches
If a personal-data breach is likely to pose a risk to you, we will notify Thailand’s PDPC within 72 hours of becoming aware of it and inform affected users without undue delay, as the PDPA requires.
15. Changes to this policy
We may update this policy as the platform evolves. The date at the top reflects the latest revision, and we will announce material changes on the platform or by message before they take effect.
16. Contact
Turtla Co. Ltd. (Reg. No. 0835567002486) 41/11 Soi The Bell, Moo 5, Kamala, Kathu, 83150 Phuket, Thailand Email: [email protected]
